Terms of service

Pricing

A flat subscription per venue, billed monthly or yearly in your venue's currency: Australian dollars for a venue in Australia, New Zealand dollars for a venue in New Zealand. Prices are before GST. We are not registered for GST, so none is charged today; if we register, GST will be added on top of the price shown. No fee per booking or per cover, ever: your busiest night costs the same as your quietest. Yearly plans are charged once a year at ten months' price for twelve. If you change plan part-way through a billing period, the difference is prorated. In a group, each venue holds its own subscription and is billed on its own card. Prices can change with at least 30 days' notice, never mid-billing-cycle.

Guest texts

Text messages to guests are the one thing charged separately. Every plan includes a number of free texts each month; the allowance resets monthly and unused free texts do not accumulate. Beyond that you can buy prepaid packs, and you can switch on automatic top-up so a pack is charged to your card when your balance runs low. Purchased credits do not expire while you subscribe, are not refundable, and are forfeited when your subscription ends. If you run out of credits, a guest who gave an email address gets the message by email instead; a guest with only a phone number does not get it, which is why we warn you before you run low.

The 30-day guarantee

If Tablekeep is not right for you in your first 30 days, cancel and we refund every subscription payment you have made, including a yearly payment. No forms, no hoops. The guarantee covers subscription payments; text packs are not refunded.

The optional setup session

You can book a 45-minute setup session with us for A$99 (NZ$109 for a venue in New Zealand), paid once. It is optional: setting up on your own costs nothing extra. We refund it in full if you ask before the session is held, and it is refunded along with your subscription if you use the 30-day guarantee before the session is held. Once the session has been held, it is not refundable.

Cancelling, and if a payment fails

You can cancel at any time from your billing settings. Your subscription runs to the end of the period you have paid for, then stops: the booking widget goes offline and the app asks you to reactivate before it opens again. If a payment fails we retry it and your service continues while we do; if it cannot be collected, your subscription ends in the same way as a cancellation.

Payments from your diners

Deposits, prepayments and no-show fees run through your own Stripe account: money flows from your diner to you. We never hold your funds and take no cut; only Stripe's standard processing fee applies, charged by Stripe to you. Our software issues refunds from your Stripe account on your behalf in two cases: when a booking is cancelled and the deposit policy you set says it is refundable, and when a payment is taken for a slot that turns out to be unavailable. You are responsible for the deposit and no-show policy you choose and for telling your diners about it.

Your data is yours

Your bookings and guest list belong to you. You can export them from the app at any time while your subscription is active, including the notice period after you cancel. Export before your subscription ends: once it does, the app is closed to you. We keep your data for 30 days after that, so you can reactivate and find everything as you left it, then we de-identify it. We handle diner personal information on your behalf as described in our privacy policy; you stay responsible for using guest details lawfully (for example, only messaging guests who have not opted out, and having the right to import a guest list from another system).

We may access your account to provide support, fix problems and improve the service. That access is limited, logged, and used only for those purposes.

Groups

If you join venues into a group, staff at every venue in the group can see guest visit history from the other venues, and the other venues can see yours. Joining is a choice each venue's owner makes, and either side can leave. You are responsible for having the right to share your guest history with the other venues in your group.

Connected services and the AI helper

You can connect your own Square account, Google listing, Stripe account or email domain. Each connection is optional, read-only where the privacy policy says so, and can be disconnected from your settings. Sending guest email from your own domain means we send on your behalf through our email provider; keep the DNS records we give you in place while you use it. The AI helper on plans that include it answers questions from your venue's data and drafts changes for you to approve. It can be wrong, so check what it tells you before acting on it, and it is subject to reasonable use: we may cap unusually heavy use.

Reliability

The booking engine is built so a table can never be double-booked and a submitted booking is never silently lost, and an automated check takes a test booking end-to-end every few minutes and alerts us if anything is wrong. Like any online service we cannot promise zero downtime, so if something does go wrong we tell you honestly and fix it fast.

Providers we rely on

We use a small set of specialist providers to run the service (hosting, email, texts, payments, error reporting and the AI helper). They are listed, with what each one receives, in the privacy policy. By using the service you authorise us to use them to process your data on your behalf. If we add or replace one, we update that list.

Fair use and liability

Use the service for taking real bookings for your venue; do not use it to spam, to store unlawful content, or to send messages to people who have not asked for them. We may suspend an account that does. To the extent the law allows, our total liability is capped at the subscription fees you paid us in the 12 months before a claim; nothing in these terms limits rights you have under the Australian Consumer Law. These terms are governed by the laws of South Australia.

If your venue is in New Zealand

You are billed in New Zealand dollars. You take the service for your business, and so do we supply it: both of us are in trade. As section 43 of the Consumer Guarantees Act 1993 allows for agreements between businesses, we both agree that the Consumer Guarantees Act does not apply to the service or to these terms, and we both agree that this is fair and reasonable. The Fair Trading Act 1986 still applies to us in full: nothing in these terms limits it, and everything we say about the service must stay true.

These terms are governed by the laws of South Australia, Australia, for venues in New Zealand as well: South Australian law is what decides what these terms mean.

Changes

If these terms change materially we will email the address on your account with reasonable notice. Continuing to use the service after that notice means you accept the change; if you do not, you can cancel and export your data.